Our Services

Personal Care

Our experienced caregivers assist with daily living activities, providing support from just a few hours up to 24 hours per day. Our caregivers can assist with companionship, medication reminders, staying active, bathing and hygiene, cognitive engagement, light housekeeping, toileting assistance, facilitating physical and occupational therapy exercise programs that have been prescribed, and more.

Our Services

ShareCare Services

Available at our partner communities, our caregivers offer assistance with daily living activities in shorter, 30-60 minute increments. ShareCare visits are often task-oriented. Examples include basic meal preparation, assistance with laundry, showering, medication reminders, blood pressure checks, accompaniment about the community, or even watering the plants.

Transition Care

Transition Care is tailored to support individuals through challenging transitions, such as discharging from rehab or moving from a private residence to a senior living community. For those discharging from the hospital or rehab, our operations team will liaise with the discharge planner to ensure all necessary details are captured in our care plan. Smoothing out these transitions helps reduce the stress and anxiety of a physical move and can contribute to a reduction in avoidable hospital readmissions.

Skilled Care

Under the supervision of our RNs, skilled services are available for individuals whose care needs go beyond conventional personal care or companion services. These services are prescribed by a physician and require the intervention and oversight of a licensed professional (RN or LPN). Examples include ostomy, colostomy, ileostomy management, medication management, and management of feeding tubes and catheters.

LTC Insurance Management

Most long-term care insurance (LTCI) policies cover our services; however, the application paperwork to activate these policies can be complicated and overwhelming. Our LTCI specialists provide expert guidance during the application process, manage ongoing claim submissions to ensure timely reimbursement, and offer continuous support.

Medication Management

Available at King’sBridge, Canterbury Court, and St. Anne’s Terrace, our RNs coordinate with a specialized pharmacy to oversee and manage medication administration. Our pharmacy partner produces multi-dose, time-specific pill packets and delivers them to our onsite offices on a weekly basis. Our nurses ensure the accuracy of the packets and oversee the administration of the medications. Additionally, our nurses liaise with the pharmacy and/or Physicians to resolve any issues promptly.

Community

Our Partners

Personal Care is honored to partner with these esteemed senior living communities in the Atlanta area. In each of these communities, we offer ShareCare services, providing shorter increments of care to individuals who do not require extended hours of assistance. At Canterbury Court, King’sBridge, and St. Anne’s Terrace, we offer Medication Management services as well.

Frequently Asked Questions

Home health refers to skilled care that is ordered by a physician and paid for by Medicare, Medicaid or third party commercial payers. Home health is short term in duration meaning usually 4-6 weeks of 2-3 visits per week, carried out by RNs, Physical, Occupational, and Speech Therapists. Home care refers to private duty care focused on helping individuals remain independent in their homes or communities by providing nursing assistants to assist with activities of daily living (ADLs). This includes areas like bathing, grooming, toileting, ambulation, laundry, meal preparation, transportation, light housekeeping and other activities associated with remaining independent in your home.

Personal Care is licensed by the state of Georgia’s Department of Community Health. Personal Care is fully insured for liability and worker’s compensation.

We do not use contract employees or 1099 staff. Our employees have criminal background checks (bonding assurance), have liability insurance, and worker’s compensation insurance. Bonding is a check of criminal record, while insurance protects against liability in the event of an accident or verified theft.

If you hire a caregiver privately you are taking on responsibilities that you often did not intend. There are state, federal and individual liabilities that come into play. As your employee, you must deduct federal, state, Medicare, unemployment and worker’s compensation from their compensation. Once you terminate their services, they can file unemployment. There is also liability associated with possible injury. Does your private caregiver have insurance and are they bonded? When you hire a private caregiver you need to be sure they are free of TB, have had a national criminal background check, are licensed and have CPR training. These responsibilities are related to the legal aspects of hiring someone but there is another area of responsibility around coverage when they call out sick or want time off. Personal Care manages all of these aspects of having a private caregiver and enables you to have the safest, most cost effective, highest quality caregivers in your home.

Your Clinical Coordinator (RN) is responsible for overseeing the care plan of the client. They will provide expertise and oversight on all clinical aspects of the client’s care. Personal Care requests that if you have a question concerning the care being delivered to yourself or your loved one, that you first call our office at 404-373-2727 and speak to someone there regarding your question or concern. If it is a matter that should be addressed directly by the RN, we will facilitate that communication.

Yes, it is not uncommon that a family caring for their loved one with hospice needs additional support in the home. The hospice provider is primarily responsible for all clinical aspects of care and even will provide social work and chaplain support if needed. Your Personal Care caregiver would typically be needed to assist the family and patient with activities of daily living like bathing, toileting, ambulation, light meal preparation or housekeeping tasks.

Between the hours of 4:30 pm-7:30 am and during the weekends we have an on-call coordinator who you can speak with by calling 404-373-2727 if you have an immediate need. Examples of when to call after hours would be: medical emergencies, client needs caregiver to be routed to hospital or different location, confirmation of services requested, or complaints or concerns that need to be handled expeditiously.

Personal Care believes that a consistent and reassuring environment is important for anyone who is temporarily or permanently needing help to remain independent. We have discovered that using multiple well-trained and educated caregivers provides a variety of experiences that are beneficial for our clients. To the extent possible, we strive for a regular team of caregivers to rotate shifts, ensuring your loved one won’t be disappointed by unexpected change. If clients express a preference for a specific caregiver, we will attempt to schedule that person as frequently as possible. If you request a specific caregiver to work more than 40 hours per week you will be billed overtime for all hours over 40.

Personal Care does not require an up front retainer or a contract. The only paperwork that is required by state regulation is a Service Agreement that can be canceled with 24 hour notice at any time.

The caregiver can take you out to appointments or to run errands or they may run errands on your behalf. The caregiver may transport a client in the client’s vehicle or accompany them in an Uber. The client would be responsible for paying the Uber fee if the client is being transported and being accompanied by the caregiver. If the caregiver is running errands on behalf of the client, the caregiver may utilize their own vehicle, however, the client would be responsible for paying $1.00 per mile for those errands run on their behalf.

If you need care for your pet please contact your Case Coordinator. Pet care is not part of our employee’s job description, however, we will make every attempt to make arrangements with your caregivers on an individual basis if pet care is needed.

We ask our employees to pack their own meals and snacks. They understand that they will not have a break or opportunity to leave and purchase food or snacks during their shift.

All requests for additions or changes in a caregiver’s schedule must go through your Case Coordinator. This helps us to ensure they are paid correctly and that your invoices reflect actual hours worked. To speak with your Case Coordinator, call 404-373-2727 during normal business hours (7:30 a.m. – 4:30 p.m. Monday – Friday).

You are responsible financially for any supplies that may be associated with your care. There may be instances where Personal Care can provide or pick up needed supplies, however, the expense for these items remains the client’s responsibility.

Not every caregiver will be a perfect fit. If you have concerns about your caregiver, call your Case Coordinator during business hours (7:30 a.m. – 4:30 p.m. Monday – Friday) at 404-373-2727.

In accordance with the regulations for the State of Georgia, Certified Nursing Assistants may assist in the administration of medications as long as the medications are pre-measured and require no alteration of dosing based on clinical judgment. Our licensed professionals (RN’s) are able to medically manage an individual’s medications along with administrative oversight.

To cancel a shift or to terminate care completely, call your Case Coordinator during business hours (7:30 a.m. – 4:30 p.m. Monday – Friday) at 404-373-2727 providing at least 24 hours advance notice of the time that the shift or care is being canceled.

There are long term care insurance policies that pay for private duty home care. Medicare, Medicaid and traditional third party insurance does not cover private duty home care services. The VA also has some benefits available for private duty care under specific circumstances.

To make schedule changes you need to call your Case Coordinator during business hours (7:30 a.m. – 4:30 p.m. Monday – Friday) at 404-373-2727. Advanced notice of changes is needed and appreciated.